Customer Support


About a week ago I wrote about having a Spam issue with my blog: iOS Spam? I received numerous messages from friends and readers taking screen shots of the issue.  This was great for two reasons:

1. It showed me this was a problem with not just one or two people.

2. It showed me that I have diligent readers of my blog.

Immediately after posting that day’s blog, I contacted WordPress and told them the issue.  They responded quickly. At first they suggested my friends try rebooting their phones and using a different browser to read the blog.  Obviously, this tactic didn’t work and my blog continued to have pop up ads preventing readers.  So I contacted WordPress again.


This time they worked on resolving the issue on their end.  To much greater success. I don’t always commend companies or websites because oftentimes I’m just a little voice hardly worth hearing.  But I was rather impressed with how WordPress took the time to help me out and I had a direct responder who must’ve been assigned my case.  

Chrissie- You were very professional and prompt with the responses.  It may not seem like much, but I appreciated the time and courtesy you gave to me.

And to all of those who read my blog on a regular basis- thank you again!  I love writing every day.  I know that it’s usually nothing life changing or world altering, but it’s something I have grown to enjoy doing.  Having readership and excellent customer service just proves to me that I should still keep on writing.

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